Terms & conditions
Terms for purchases from NORVEX COMMERCE PTY LIMITED.
Updated 30 September 2026 · NORVEX COMMERCE PTY LIMITED · ACN 700 691 943
About NORVEX
NORVEX is operated by NORVEX COMMERCE PTY LIMITED, an Australian company, ACN 700 691 943. Registered office: 54 Wadley Street, Macgregor QLD 4109, Australia. Email: support@norvexcommerce.online. Phone: +61 468 185 847. NORVEX is the customer contact for products it sells, including delivery, complaints and statutory remedies.
Checkout
Review your selected products and total, enter your contact and delivery details, and select Pay to continue to the payment page. You authorise payment on that page. Opening a payment page or adding an item to your bag does not confirm an order or reserve stock. Please do not send card details by email.
Before an order is accepted
Your selected model, configuration, price, free standard delivery, order total, delivery schedule and these policies are shown before payment. An order is accepted when NORVEX confirms it in writing. An automated acknowledgement alone is not acceptance. Adding an item to your bag does not reserve stock. If we cannot fulfil a paid order because stock or lawful delivery is unavailable, we notify you promptly and submit a full refund within 5 business days, using the original payment method. We do not substitute a product or increase the agreed price without your consent.
Prices, tax and changes
The prices displayed on this website are our selling prices in Australian dollars. They include any applicable Australian taxes. No additional Australian product tax is added to those prices. Standard delivery is free worldwide. Optional installation is quoted separately and is provided only with your agreement. International import duties, destination taxes and clearance charges may be payable as explained in our delivery policy. We will honour the price agreed for an accepted order. If a displayed price needs correction, we will suspend the affected offer and explain the correction before you commit; your statutory pricing rights remain unaffected.
Product information
Choose the model and configuration shown on the product page. Check dimensions, access requirements, electrical supply and included accessories before ordering. Product photographs and films may show optional equipment or more than one configuration. Contact our team if you need help confirming the fit for your space. Product descriptions do not promise medical outcomes or replace professional health advice.
Payments and order records
The payment page shows the available payment methods and the amount before final authorisation. Purchases are one-time payments; we do not offer subscriptions, recurring billing or finance through this website. Keep your payment confirmation and transaction reference. If payment is interrupted or its status is unclear, contact us with your reference before trying again.
Payment authority
Use a payment method you own or are authorised to use. Authorisation applies only to the order and amount shown. We may ask for proportionate information to check an order or delivery address, but will never ask you to email a full card number, security code, password or one-time security code. See our Payments & order records policy for receipts, fees and payment questions.
Delivery, cancellation and returns
We dispatch within 1 calendar day after payment confirmation. Standard delivery is within 7 calendar days of payment in Australia and 10–20 calendar days of payment in New Zealand and other international destinations. Read our delivery policy for free shipping, optional services, customs and delays. Our returns policy explains the 30-day change-of-mind return offer, cancellation, refunds and 12-month NORVEX warranty.
Consumer rights
These terms do not reduce any non-excludable consumer rights. A manufacturer warranty supplements, rather than replaces, Australian Consumer Law protections. Contact NORVEX directly about a product problem; you do not have to deal only with a manufacturer.
Website content
Product information, photographs and videos form part of the NORVEX shopping experience. Current product-page prices and the written order confirmation set out the offer for your purchase. Contact support@norvexcommerce.online about any product information you would like us to clarify.
Complaints and governing law
These Terms and any sale by NORVEX COMMERCE PTY LIMITED are governed by the laws of Australia and the applicable laws of Queensland. Disputes may be heard by the competent courts and tribunals in Queensland, without limiting any mandatory rights to use another appropriate forum. Our complaints policy explains how to contact us and request a review.
Changes to these terms
The version agreed at the time an order is accepted applies to that order. Later website updates do not retrospectively remove your rights. Last updated 30 September 2026.
Questions about this policy?
support@norvexcommerce.online