Payments & order records
AUD prices, one-time payments and help with transaction records.
Updated 30 September 2026 · NORVEX COMMERCE PTY LIMITED · ACN 700 691 943
Your purchase from NORVEX
NORVEX COMMERCE PTY LIMITED, ACN 700 691 943, operates this store and is responsible for the products, delivery and after-sales support. Contact support@norvexcommerce.online or +61 468 185 847. Registered office: 54 Wadley Street, Macgregor QLD 4109, Australia.
Amount and payment methods
All website prices and checkout totals are in Australian dollars (AUD), including applicable Australian taxes. Standard shipping is free worldwide. NORVEX adds no card surcharge or payment-administration fee. Payment methods available for your transaction appear on the payment page before you authorise payment. Purchases are one-time payments; there is no subscription or automatic renewal.
International orders
Import duties, destination taxes and customs clearance charges assessed by destination authorities are not included in the checkout total unless expressly stated. The recipient pays those charges as described in our Shipping & delivery policy. Your bank may apply its own exchange rate or international transaction fee if your account is in another currency. NORVEX does not set or collect those bank fees.
Order confirmation and receipt
For a completed payment, we provide an electronic transaction record showing the reference, date, purchased items, quantity, amount and currency. The order confirmation also identifies NORVEX and the delivery arrangements. Keep these records. Contact us with your checkout email and transaction reference if you need a copy or have not received confirmation. We confirm payment status before treating an order as paid; a redirect or an open payment page is not a receipt.
Interrupted or duplicate payments
If a payment is interrupted, check any confirmation and contact us before paying again when its status is unclear. A pending bank authorisation is not necessarily a completed charge. If you believe a duplicate charge has completed, send the references and amounts to our support team so we can investigate and refund any confirmed duplicate. Never send full card details or security codes.
Refunds and disputes
Our Returns, refunds & warranty policy explains eligibility, cancellation, original-method refunds and processing times. Contact NORVEX for product or payment help. You may contact your bank or payment provider about an unauthorised transaction or dispute without first completing our complaints process. Asking us for help does not waive any consumer or payment-dispute rights.
Questions about this policy?
support@norvexcommerce.online