Shipping & delivery
Free worldwide delivery. Dispatch within 1 day after payment.
Updated 30 September 2026 · NORVEX COMMERCE PTY LIMITED · ACN 700 691 943
Delivery destinations
We offer free standard delivery throughout Australia, to New Zealand and worldwide, with no minimum spend. Enter your country or region and full delivery address when reviewing your purchase. Deliveries remain subject to applicable import, export and sanctions rules and payment-provider restrictions. Contact our team about large-item access or installation arrangements.
Processing and dispatch
Orders are dispatched within 1 calendar day after payment confirmation. We email the shipment or carrier details when the order is dispatched. A correct address and any necessary delivery access information must be provided before dispatch.
Delivery timeframes
Australia: delivery within 7 calendar days after payment confirmation. New Zealand and all other international destinations: delivery within 10–20 calendar days after payment confirmation. These timeframes include the 1-day dispatch period. Large items may require a delivery appointment. If customs, severe weather or a carrier disruption affects your delivery, we will give you an updated timetable and discuss available remedies. This does not remove rights arising from non-delivery or unreasonable delay.
Free shipping and optional services
Standard outbound delivery costs AUD 0 for every order, including remote destinations. There are no shipping surcharges or minimum order requirements. Room placement, stair carrying, assembly and installation are optional services and may cost extra. We provide any optional-service quote separately and require your agreement before charging. These services are not automatically added to your order total.
Massage chairs and saunas
Please check doorways, hallways, stairs, lifts and the proposed installation area against verified measurements. Tell us about access restrictions before agreeing delivery. Room placement, assembly, packaging removal and electrical work are included only where explicitly stated in the accepted arrangement. Use an appropriately qualified tradesperson for work that requires one.
Receiving your goods
Check that the delivery matches your order. If you see damage, record it where practical and contact NORVEX with your order reference and photos. Reporting promptly helps investigation, but a short notification deadline or missing original packaging does not automatically remove your consumer rights.
Delayed, lost or incorrect deliveries
Contact NORVEX if your order is overdue, missing or incorrect. We coordinate the carrier investigation and keep you informed; you do not need to resolve the matter with the carrier yourself. Where we cannot deliver as agreed, we discuss a replacement, a revised date you accept or a refund, according to your rights. We do not require you to wait for a carrier insurance payout before receiving a remedy that is due.
International charges and delivery arrangements
Contact us promptly to correct an address or change delivery instructions. If you request a new delivery after a failed attempt caused by an incorrect address or unavailable access, any additional service charge will be explained and agreed in advance. This does not affect your rights where the delivery failure is our responsibility. For international shipments, the recipient is responsible for import duties, destination taxes and customs clearance charges assessed by the destination authorities unless the order confirmation expressly includes them. Our registered office is not a returns warehouse; contact us for the correct return or collection instructions.
Questions about this policy?
support@norvexcommerce.online